The optical portion of the mouse is blocked See our computer cleaning page for steps to remedy this problem. For help with a frozen computer, see: What should I do when a computer freezes or locks up? The mouse is not cleanĪn optical-mechanical mouse (mouse with a ball) may not work well because the inside of the mouse is not clean. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.įor the DELL MS3320W User Guide, browse to the Dell MS3320W Online Manual Page, and then touch or click View PDF to the right of Mouse User Guide, located in the Manuals and Documents section.If nothing happens on your screen when you move your mouse, your computer may be frozen. Learn how to use and troubleshoot problems with the mouse you use with your computer. In the Motion section, move the slider to adjust the pointer speed to the desired level. Click or tap main.cpl in the list of programs.In the Search box, type main.cpl. The Mouse Properties dialog box appears.Click on the tab that matches the Operating System (OS) installed on your laptop/desktop and perform the steps within that section to change the settings ![]() Change the mouse settings to adjust the pointer speed.Using a dark-colored fabric mouse pad can improve the e pad can improve the tracking Glass or very smooth glossy surfaces are not suitable for the mouse sensor to capture movement.Ensure that the sensor is not obstructed or dirty.Press the connection-mode button twice on your mouse (within 3 seconds) until the connection-mode light turns on indicating that the Bluetooth connection is selected.Turn off the Bluetooth in your computer and then turn it on.See " Pairing your mouse using Bluetooth" section for more information. If you are using the mouse through Bluetooth connection, ensure that you have successfully paired the mouse with your computer.If the mouse uses a rechargeable battery, ensure that thebattery is fully charged.Check if your computer is included in the list of Dell computers compatible with the mouse.See for more information.Check for any wireless devices that are in close proximitysuch as wireless networking devices (Bluetooth printer andUSB 3.0 dongle), wireless pointing devices, and microwave ovens.For more information, see the documentation that came with your Android device. ![]() For Android devices, ensure that the mouse is set to Bluetooth Low Energy (BLE) model.Ensure that the operating system is Windows 10, Windows 8, Chrome, or Android.On your computer, turn the Bluetooth off and then on.Unable to pair the mouse with your computer using Bluetooth ![]()
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